What information do we collect?
We only collect your email address if you choose to provide this information on sign up to our service. For verified accounts we also collect your phone number strictly for verification purposes. No other personal information is kept and we do not collect or store any information sent via the API.
How do we protect your information?
Firstly, Neutrino API NEVER logs or stores information you send to the API whatsoever, we have a string no-log policy. This includes your actual API payload as well as any related metadata, timestamps or IP addresses.
Data sent to the API is briefly kept in volatile server memory for the execution of the API request and is then is discarded immediately after, no logs are ever used and only a simple numeric counter is incremented to keep track of your call totals for billing purposes. Our server infrastructure is protected by multi-factor authentication and high grade encryption standards. When placing a payment order all supplied sensitive/credit card information is transmitted via TLS and passed to our third-party PCI certified payment gateway(s) for payment processing.
Neutrino API complies with the provisions of the Regulation (EU) 2016/679 of the European Parliament, known as the General Data Protection Regulation (GDPR) as well as the New Zealand Privacy Bill.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To process payment transactions.
2. To send emails regarding your API usage or any important account or API updates. We do not send any marketing or sales emails.
Our public website and API documentation has anonymous cookies from Matomo for the purpose of website traffic reporting.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.