Neutrino API - Privacy Policy

Last Updated: 2025-03-18

1. What information do we collect?

1.1 We collect (optionally) your email address if you choose to provide this information for your account.

1.2 We collect (optionally) your phone number for verification purposes and for 2FA recovery and backup.

1.3 We collect your name and postal code when making credit card payments as required to process payments.

1.4 We do not under any circumstance collect, log, store or transmit any of your information sent via the API.

2. How do we protect your information?

2.1 Firstly, Neutrino API never logs or stores information you send to the API whatsoever. We have a strict no-log policy. This includes your actual API payload as well as any related metadata such as timestamps or IP addresses.

2.2 Data sent to the API is briefly kept in volatile server memory for the execution of the API request and is then discarded immediately after, no logs are ever used and only a simple numeric counter is incremented to keep track of your call totals for billing purposes.

2.3 Our server infrastructure is protected by multi-factor authentication and high grade encryption standards. Data we hold on our servers is fully encrypted at rest and during transit. Our systems are monitored using intrusion detection systems (IDS) including full file-system integrity checking. Server logs are centrally managed and monitored allowing full system visibility and automatic anomaly detection.

2.4 Our server infrastructure is distributed globally across multiple cloud providers and data center regions. API requests and data sent into one region cannot be accessed by or transmitted to any other regions (also known as geofencing).

2.5 When placing a payment order all supplied sensitive/credit card information is transmitted via TLS and passed to our third-party PCI certified payment gateway(s) for payment processing.

2.6 Neutrino API complies with European Data Protection Laws (EU GDPR 2016/679), UK Data Protection Laws (UK GDPR) and the New Zealand Privacy Act 2020.

3. Data Processing Agreement

3.1 Use of the API constitutes your acceptance of our data processing agreement.

3.2 Our EU and UK GDPR compliant data processing agreement (DPA) can be found at the following URL: https://www.neutrinoapi.com/data-processing-agreement/

4. What do we use your information for?

4.1 Any information we do collect from you may be used in one of the following ways:
(a) To process payment transactions.
(b) To send emails regarding your API usage or any important account or API updates. We do not ever send any marketing or sales emails.
(c) To verify your account and to enable account recovery via email or phone number.
(d) To provide email support via our ticketing system.

5. Do we use cookies?

5.1 We do not use any third-party tracking cookies whatsoever or any other third-party tracking methods like JavaScript fingerprinting or TLS fingerprinting.
5.2 Our website uses a single session cookie to enable you to securely login to your account portal.
5.3 The API service does not use cookies for any purpose.

6. Do we disclose any information to outside parties?

6.1 We do not ever sell, trade, or otherwise transfer to outside parties any of the information you provide to us via our website or API service.

7. Your Consent

7.1 By using our website and/or API service, you consent to this privacy policy.

8. Changes to our Privacy Policy

8.1 If we decide to change our privacy policy, we will post those changes on this page.
8.2 If any changes are deemed significant then we will also send email notifications regarding the changes.

9. Contacting Us

9.1 If there are any questions regarding this privacy policy or for any other matter you may contact us at the following URL: https://www.neutrinoapi.com/contact-us